A) TERMS & CONDITIONS
Bizandry Brands Network
Effective Date: 1 May 2026
These Terms & Conditions govern your access to and use of the Website operated by Bizandry Brands Network.
By accessing the Website, purchasing products, or using our services, you agree to be legally bound by these Terms & Conditions.
1. DEFINITIONS
“Company”, “Bizandry”, “we”, “our”, or “us” refers to Bizandry Brands Network.
“User”, “customer”, or “you” refers to any person accessing or using the Website.
“Products” include physical books, digital books, audiobooks, merchandise, educational materials, publishing products, subscriptions, and related services.
2. ELIGIBILITY
By using this Website, you confirm that:
- You are legally capable of entering into binding agreements; or
- You are using the Website under supervision of a parent or legal guardian.
3. ACCOUNT REGISTRATION
Users may be required to create an account to access certain features.
Users are responsible for:
- Maintaining account confidentiality
- Protecting passwords
- Ensuring account information accuracy
- All activities occurring under their account
We reserve the right to suspend or terminate accounts suspected of unauthorized or fraudulent activity.
4. PRODUCTS & SERVICES
Bizandry Brands Network reserves the right to:
- Modify product descriptions
- Update pricing
- Limit quantities
- Discontinue products without notice
All products are subject to availability.
Product images are for illustration purposes and may differ slightly from actual products.
5. DIGITAL PRODUCTS LICENSE
Digital products including e-books and audiobooks are licensed, not sold.
Users may not:
- Redistribute
- Copy
- Share publicly
- Resell
- Upload to file-sharing platforms
- Modify copyrighted materials without authorization
Unauthorized distribution may result in legal action.
6. PRICING & PAYMENTS
All prices are displayed in Malaysian Ringgit (MYR) unless otherwise stated.
International transactions may involve:
- Currency conversion fees
- Bank charges
- International transaction fees
We reserve the right to refuse or cancel orders suspected of fraud or pricing errors.
7. ORDER ACCEPTANCE
Order confirmation emails do not constitute final acceptance.
Bizandry Brands Network reserves the right to:
- Reject orders
- Cancel transactions
- Limit purchase quantities
- Request additional verification
8. INTELLECTUAL PROPERTY RIGHTS
All Website content including:
- Books
- Covers
- Logos
- Graphics
- Text
- Branding
- Videos
- Audio
- Marketing materials
are owned by or licensed to Bizandry Brands Network and protected under copyright, trademark, and intellectual property laws.
No content may be reproduced without written consent.
9. PROHIBITED ACTIVITIES
Users shall not:
- Engage in unlawful activities
- Attempt unauthorized access
- Distribute malware
- Interfere with Website security
- Conduct fraudulent transactions
- Violate intellectual property rights
- Use automated scraping tools without permission
10. THIRD-PARTY SERVICES
Our Website may integrate with third-party platforms including:
- Payment gateways
- Shipping providers
- Analytics services
- Social media integrations
We are not responsible for third-party systems, outages, or policies.
11. DISCLAIMER OF WARRANTIES
The Website and services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.
We do not guarantee:
- Continuous availability
- Error-free functionality
- Virus-free operation
- Uninterrupted access
12. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Bizandry Brands Network shall not be liable for:
- Indirect losses
- Consequential damages
- Loss of profits
- Data loss
- Business interruption
- Delivery delays caused by third parties
Our total liability shall not exceed the amount paid for the relevant order.
13. INDEMNIFICATION
Users agree to indemnify and hold harmless Bizandry Brands Network against claims, damages, liabilities, and legal expenses arising from misuse of the Website or violation of these Terms.
14. FORCE MAJEURE
We shall not be liable for delays or failures caused by events beyond reasonable control including:
- Natural disasters
- Pandemic disruptions
- Government restrictions
- Internet outages
- Cyberattacks
- Logistics disruptions
15. GOVERNING LAW & JURISDICTION
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.
Any disputes arising from the Website or transactions shall be subject to the exclusive jurisdiction of the courts of Malaysia.
16. TERMINATION
We reserve the right to terminate or suspend access to the Website without prior notice for violations of these Terms.
17. CONTACT INFORMATION
Official inquiries may be submitted through:
- Official website contact form
- Official business email
- Authorized customer service channels
B) CANCELLATION, RETURN & REFUND POLICY
Bizandry Brands Network
Effective Date: 1 May 2026
1. ORDER CANCELLATION
Orders may only be canceled before shipment processing begins.
Once an order has been:
- Packed,
- Processed,
- Shipped, or
- Digitally delivered,
cancellation requests may no longer be accepted.
2. NON-CANCELLABLE PRODUCTS
The following products are strictly non-cancellable and non-refundable unless legally required:
- E-books
- Audiobooks
- Downloadable digital products
- Personalized items
- Signed copies
- Promotional or clearance items
3. ELIGIBLE RETURNS
Returns may be requested within seven (7) calendar days after delivery if:
- Incorrect item received
- Item arrived damaged
- Major printing defect
- Wrong quantity delivered
Customers must provide:
- Proof of purchase
- Photographs of the issue
- Order number
- Packaging evidence where relevant
4. RETURN CONDITIONS
Returned products must:
- Be unused
- Be in original condition
- Include original packaging
- Include all accessories or inserts
We reserve the right to reject returns failing inspection.
5. REFUND PROCESSING
Approved refunds will be processed to the original payment method within approximately:
- 7–21 business days
depending on banking institutions and payment providers.
Shipping fees are generally non-refundable unless caused by our error.
6. RETURN SHIPPING COSTS
Customers are responsible for return shipping expenses unless:
- Incorrect item shipped
- Defective product delivered
- Error caused by Bizandry Brands Network
7. LOST OR DAMAGED PARCELS
Customers must notify us within 48 hours after receiving damaged parcels.
Claims may require cooperation with courier investigations.
C) SHIPPING & DELIVERY POLICY
Bizandry Brands Network
Effective Date: 1 May 2026
1. SHIPPING DESTINATIONS
We currently ship:
- Within Malaysia
- Internationally to selected countries
Some destinations may be restricted due to customs regulations or courier limitations.
2. PROCESSING TIME
Orders are typically processed within:
- 1–5 business days after payment confirmation
During:
- Product launches
- Public holidays
- Promotional campaigns
- Peak periods
processing times may be extended.
3. DELIVERY ESTIMATES
Malaysia
- West Malaysia: 1–5 business days
- East Malaysia: 3–10 business days
International Deliveries
Estimated delivery:
- 7–30 business days depending on destination, customs clearance, and courier conditions.
Delivery estimates are not guaranteed.
4. COURIER PARTNERS
We may utilize:
- Pos Malaysia
- DHL
- FedEx
- UPS
- Ninja Van
- J&T Express
- Aramex
- Other logistics providers
based on operational requirements.
5. CUSTOMS, DUTIES & TAXES
International customers are solely responsible for:
- Customs duties
- Import taxes
- VAT/GST
- Brokerage fees
- Regulatory charges
Bizandry Brands Network shall not be responsible for customs delays or additional import charges.
6. TRACKING
Tracking numbers will be provided where available after shipment dispatch.
Tracking updates depend on courier systems and international transit scanning.
7. FAILED DELIVERY
Customers are responsible for providing accurate shipping information.
Additional charges may apply for:
- Incorrect addresses
- Failed delivery attempts
- Returned parcels
- Re-shipment requests
8. RISK OF LOSS
Risk of loss transfers to the customer upon handover to the courier or logistics provider.
9. FORCE MAJEURE SHIPPING EVENTS
Delivery delays caused by events beyond reasonable control may occur, including:
- Customs inspections
- Extreme weather
- Strikes
- Pandemic disruptions
- Government restrictions
- Transportation interruptions
Bizandry Brands Network shall not be liable for such delays.